Dear Bungie,
Please consider opening a European based store, or distribution centre.
I think many may be discouraged from purchasing from the Bungie store because it is based in the US.
Personally, I have not purchased items before because of this reason.
However, when Age of Triumph rolled around I decided I would cough-up and get the t-shirt!
Whilst I was there I also fancied getting some of the class logo pin badges.
So annoyance number 1 is that you can't order other items at the same time as the t-shirt.
Thus I had to make two orders, and pay postage twice.
I would have been more than happy to wait however long to receive them in a single parcel.
I almost aborted the whole order here just because of this.
Annoyance number 2 is that, because they are shipped from the US, I've received a card through the door as I have to pay customs duty and the Royal Mail handling fee. I assume this is for the pin badges because they were shipped first. But the customs charge and handling fee comes to about 25% of what I paid in the first place.
I can only assume that the same will happen when my t-shirt gets here too.
Except if they were in the same parcel I would have been charged once.
And if they had come from the EU or UK I wouldn't have been charged at all.
And they would have got here quicker.
[i]And I would consider placing more orders in the future, which I won't be doing any more.[/i]
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Agreed. Same thing for bungie.net website. Terrible latency. Move everything to EU already!