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Edited by RavenusFlamingo:
9/5/2018 3:14:35 PM
3
Gamestop Code For Forsaken + Annual Pass is $10 Less Then The Purchase Price
Pre-ordered Destiny2: Forsaken + Annual Pass from GameStop for $70 (https://www.gamestop.com/xbox-one/games/destiny-2-forsaken-annual-pass/164110 ). Entered the Code and it provided a $70 Microsoft credit on my account. I figured that is fine as these typically just give you enough to purchase the item in the store. When going to the Microsoft store it stated the only items for sale are the legendary edition (D2 + Expansion 1+2[$59.99]) or the complete digital for $99. I figured I could get the item in the game (digital deluxe + season pass) but that item is still $79.99, which is $10 more then what the credit was given from the code. I then called Microsoft who pointed the finger at GameStop, who then pointed it at Bungie. The issue is the Bungie does not have a support line other than these forums.
Has anyone else experienced this and who is responsible for this?
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1 ReplyHi! I think that I replied to you yesterday. Unfortunately, your issue starts and ends with GameStop. It seems like that they perhaps didn't charge you the correct amount for the Forsaken package you wanted to buy. The only other thing that you can possibly do is to contact them directly or purchase an additional $10 worth or more of account credit to cover the remaining balance. Also, since Bungie is not the retailer, they cannot assist in resolving this issue for you.
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Who is responsible for hiding the webpages where you can actually buy the exact thing you're after? Well, Gamestop sold you what they were told would be charged on Microsoft's store. Bungie didn't sell you anything, and Microsoft's store isn't their system. You might be able to see the common thread there. Anyway, that being said, you want this link: Forsaken + Annual Pass: https://www.microsoft.com/en-us/p/destiny-2-forsaken-annual-pass/bt30c224h14r You'll need to fix the links if you're not in the US (change the 'en-us' to your own region's code). If you go to it and they say not available, then the account you're logged in as isn't being detected as already owning DLC1 and DLC2. Log out and back in if you do own them. If you don't own them, then you need to buy one of the normal bundles.
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Very sorry to hear that, man. That really sucks. I don't have a definitive answer for you, but if I were you I'd keep pushing gamestop. You did give them your money and they gave you something that didn't work as advertised. Even if the fault is Bungies or Microsoft, GameSpot still has your money which should mean they have some sort of responsibility. I tried to find an e-mail for Bungies support a while back with no luck.. Which I find is just awful customer service. Good luck, really hope it works out for you.
