{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
Edited by Ecomeister:
7/9/2018 10:10:09 AM
2
Errorcode SAXOPHONE
Hello,
I recently bought Destiny 2 as I thought it's a great game.(I have never tried the trail version). I bought the normal game. ( and I am not running an old version)
However, every time I try to start the game I get greeted by the error code saxophone.
I have tried:
* Uninstalling battle.net, Destiny 2 and deleted all cache. and installing it again.
1. Completely uninstall both Destiny 2 and the Battle.net application
2. Delete the following local cache/settings directories: %APPDATA%\Bungie\DestinyPC
3. Reinstall both Destiny 2 and the Battle.net application
* Run battle.net and destiny 2 as Admin
* Checked if the game was on my account
* restarted my computer
* Restart battle.net
* Lounch the game using the .exe file in the folder
* I checked if i had any virus scanner or any other software on my pc that could have blocked it
* turned of windows devender
* Tried to start the game during the free trail weekend
* Scan and repair
* made sure it whas in my purchase history
What worked:
Lastly I tried playing it on a different pc, on which it turned out to actually work, but as that is not my main pc I'd rather not play it on there.
I really hope someone here knows how to help me.
With kind regards.
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2 RepliesHello, and thank you for your report. Here are some steps you can take to potentially solve the issue: • Delete the following local cache/settings directories: o %PROGRAMDATA%\Battle.net o %APPDATA%\Battle.net o %LOCALAPPDATA%\Battle.net o %APPDATA%\Bungie\DestinyPC (I see that you've done this one already, but I would recommend trying all four together) [b]*WARNING* Deleting these will cause you to lose persisted settings, such as logged in users, keybinds and graphics settings in Destiny, etc.[/b] The directory names above are actual paths that can be used in Windows Explorer. For example, if you enter "%PROGRAMDATA%" in the Windows Explorer address bar, it will automatically take you to C:\ProgramData (default), which is a hidden directory. Let me know if this does not solve the issue.
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1 ReplyIf you are getting Error Code Saxophone, that usually means for whatever reason, the Blizzard app is not logging into the account that has the licenses for the full game installed. Also make sure that the servers you are logging into are the ones appropriate to your region. There was an update with TWAB: [quote]Saxophone Errors when Launching: Players may erroneously encounter Saxophone errors when launching the Destiny 2 application directly from the .exe file. Players who encounter this issue must close the application and relaunch through Blizzard’s Battle.net app.[/quote] So do not launch it from your desktop icon, but launch battle.net and launch your game from in there.
