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5/18/2018 11:20:10 AM
3
Laptop black screen issue
BattleTag: wirehack7#2902
Configuration Info
CPU: Intel Core i7-7700HQ
GPU: Nvidia GTX 1050
RAM: 16GB DDR Ram
GPU Driver Version: 397.64
Operating System: Microsoft Windows 10 Pro Version 1803 (Build 17134.48)
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks.
DxDiag:
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks.
• Click on “save all information”.
• Copy text from saved file to preferred third-party text dump website (i.e. PasteBin, DumpTxt) and share link here: https://pastebin.com/WWzdnes9
Issue Information
Destination/Activity: Starting Destiny 2
Description:
When Destiny 2 starts with latest Nvidia driver and Windows version only a black screen in windowed mode is visible. Sound plays.
Deleting Destiny 2 configuration files won't resolve the problem. Also repairing the game via Battle.net client doesn't fix it.
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1 ReplySo far the only fix I've found is: Load up the game Alt + Tab and right click startup menu Go to device manager and hit the drop down on display adapters Disable your integrated graphics Alt tab back onto Destiny Alt tab out and enable IGraphics again This is the only solution I can find unless you have a second Monitor Use this untill Bungie finds a goddamn fix
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11 RepliesHi there, Thank you for your report! We are investigating a fix for an issue in which some laptops encounter a black screen when launching Destiny 2. Players have reported, and we have verified, that in some cases it is possible to launch and play Destiny 2 by rolling back the NVIDIA drivers to 390.77. Players should use caution when attempting to roll back drivers as this may cause other issues within Destiny 2 or other programs. Important Note: While we will do our best to make sure Destiny 2 is available on the widest variety of PC hardware, we do not officially support Destiny 2 PC on laptop configurations.
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Same issue here but managed to get past the screen by disabling the integrated Intel HD display in device manager and restarting the game.
