Literally everything is free in Overwatch. You earn a loot box after every 5-10 games, 3 for 9 victories in the arcade (which also gives you loot boxes from leveling up), the experience to get a loot box has always been the same, you get coins and coins for duplicates so you can buy whatever you want, and [i]when players complained about duplicates the dev team changed the loot box formula to decrease the amount of duplicates.[/i] What do you mean Overwatch is just as bad and doesn't listen to their fans? If you think that is bad look at the beginning of overwatch vs where it is now. Ask players about the Roadhog hook if you think the devs don't listen to the fans.