C: Hello.C: have you tried this? C: peak to your Alexa-enabled device saying, Alexa, tell Ghost to activate. When prompted, say the 8-digit serial number located on the back of the Ghost device. After a successful registration, Ghost will greet you via the Destiny 2 Ghost deviceC: are you still here? You: yes You: you just finished typing C: okay C: just making sure You: ok You: yes it does You: but this speaker is so low and hard to hear You: and sounds muffled C: im sorry for that. i will see if i can find anything as far as raising the volume C: this may be out of the box but have you tried telling alexa to have to the ghost raise the volume You: nope C: nope didnt work? You: alexa doesn't understand, trying different ways C: okay. thank you. im still looking You: but she keeps saying she doesn't understand C: unfortunately i cannot find anything on raising the volume however i did find something related to volume, and that it needs to match however your system is setup. Im not sure if that makes sense but i will send you the link You: ok You: which system, does it say? You: i mean, it's not connected to my PC, only thing it's connected to is Alexa C: Have you tried looking through the alexa skills on amazon C: https://www.bungie.net/en/Help/Article/11933 C: https://www.amazon.com/gp/help/customer/display.html?nodeId=201848700 You: Yeah, no options in the skill to do really anything You: hmmm You: This just doesn't seem to be worth what I paid C: im sorry for that. i cant think of anything else to try. I can send you the links to official support, and they may be able to help you better. You: like, it was released too early or something You: it's missing a lot of vital things You: and the directions are severly lacking You: like what is this mode thing on the back You: what does it actually do? C: Twitter: https://twitter.com/ATVIAssist Facebook: https://www.facebook.com/ActivisionAssist?fref=ts Contact Us: https://support.activision.com/Contact_Us C: im not sure what the modes are. but it switches from wifi to something else C: also. if you flip the mode switch 2 times it will reset your device. You could try that and maybe it will fix the volume issue You: welp You: ok then C: im sorry i couldnt help you further Support has no idea how to deal with this thing either. This was yet another item rushed out without basic QA. half the commands aren't even listed.