I'm not defending the system lol, I absolutely hate what Bungie does with their matchmaking system. Trials is SUPPOSED to function so that you play against a team that has the same number of wins as you. Does it work as intended? Nope, not even most of the time.
What I'm saying is people who don't make it to the lighthouse shouldn't bitch and moan and expect to be given rewards for something they didn't earn. This is a manifestation of the entitled attitude most kids seem to have nowadays and it's complete bullshit.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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