Bungie is very disconnected from their community. Due to all the secrecy / lack of transparency, they are stuck in this self assuring bubble. Folks like Cozmo are the very few that seem to see any direct feedback- and everything else is purely one way rather than a discussion. Even with the PR folks, discussion itself is very rare (generally either heavily/entirely scripted or a single answer with a 'share your thoughts' comment at the end). Now don't get me wrong, it is good to see the occasional reply. But there used to be legitimate discussions. I understand Bnet is not exactly conductive to a reasonable discussion, but I suppose I just feel like stopping there means they really aren't looking very hard. I would implore folks at Bungie to actually gather thoughts from folks. Try to find reasonable individuals and probe them a little. Different perspectives are wonderful things. And given how often such large chunks of the community agree on negative issues, it just seems like it would he prudent for the developers to not work in an isolated bubble. Many folks in the community complain and either do not offer a solution or have a ridiculously poorly thought out one. And while that's a shame, it's still feedback. Less valuable, but it conveys a feeling. An important one. I've strayed from the topic of the story a bit, but player feedback and interaction still ties to it for the most part. Bungie folks should not make such self assured claims in light of so much player feedback to the contrary. There's no way Bungie is unaware that it was pretty unanimous that Destiny had terrible storytelling and that their base game characters were annoying and 2D. To double down on that and say it was all intentional though? It really does fly in the face of player feedback. Tremendously. It reminds me of Mass Effect 3. Bioware refusing to fix their terrible ending due to 'artistic integrity.' But while these games are most certainly art, the artistic integrity should not trump (bad phone- don't try to capitalize that word in this context!) a good experience for the end user. I could go on but I fear I'll just drone. But the key takeaways are there. They are disconnected. They need to get more feedback. And most of all, while they should certainly exercise their own judgement in what feedback to take in, they really should be working from a 'lean forward' stance rather than making their default answer 'No' to so many concerns... like this.