Hello, If you are stuck in trial mode, you can attempt one procedure as outlined by Bungie. That is restoring you console licenses. Restoring your console license. https://www.bungie.net/en/Help/Article/12181 if you have a disc version of the game, you should also make sure the disc isn't damaged in any way. However, if you are attempting to play on a digital version, you will need to contact you console support, to ensure you have all the required licenses purchased.