Hello everyone.
I'm doing the raid on a regular basis with my clan or with complete random teams. I've been in all kinds of groups. The toxics, the relaxed, the non-stop talking ones, the ones with too much self-confidence, the ones with too little self-confidence and so on.
I've almost never been successful in a toxic group. Everyone blames everybody else, the lag or Bungie. People get more and more frustrated until everyone is in rage mode and constantly does mistakes. Shaming and blaming never helped any group I've been with. The one who did a mistake feels bad about it and gets more and more insecure and just repeats the failure because all he can think about is said failure.
Instead of shaming and blaming try to motivate to whole group. Of course you need to tell the person who did the failure what was wrong, but not in terms of blaming, try to see what the problem was and what could be done to prevent it. Give him tips and tricks to get around the failure. Even try to assing a new role / position to him if he keeps doing the same mistake. But don't say "Oh my god you're so bad, go to the left side that's the easiest for a noob like you", say something like "You want to switch sides with me? I've done the middle part alot of times and I would have selfrez if I die". And most important, after you pointed out what the mistake was and how to prevent it, boost his self-confidence. Tell him that you know that he can do it, that you've already seen him doing it correct and then just move on and make a joke or talk about something else.
Backstory:
Did the raid yesterday with a few clan mates and a random (awesome guy). One of our clan mates kept missing the jump to Aksis / supercharge plate from middle. After two missed slams I've checked his focus and saw that he was on "Balanced Glide" instead of "Focused Burst". Pointed it out and he said that he was not even aware that he was on this jump, he thought he had focused burst like he is always using. He then again failed because he was so afraid of doing another mistake and already said that he wants to leave to group because he is screwing us over and that we would've already cleared Aksis challenge without him. I've told him that I would get mad at him if he rage quits now because I know that he could do it. Asked him if he wants to go left because I've done middle multiple times and I could get to Aksis a bit quicker with my titan skate than he with his warlock floof. Joked around a bit while clearing the shanks and afterwards we all completed the challenge without anybody rage quitting.
[b]TL;DR: Motivating is better than shaming and blaming.[/b]
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This guy! THIS IS A HERO!! 👍