2 Weeks now going to 3. It should not take this long to reply to an email it is disgraceful, Last week we only saw one person get a response back but in the comments of that post there was a lot of people claiming to have sent you guys an email requesting help. I will keep sending you emails to get a response and even use your customer service form for 1 more week and at the end of the week I will issue a chargeback and I will have the right to do so.
TL:DR BUNGIE STORE LISTEN TO YOUR CUSTOMERS AND HELP THEM
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I am having the same issue. It's only been a week for me, but because this has been so frustrating I just want a refund and to cancel a pre-order that I had on one of the 3A figures.