I've been wating for my bungie x steelseries headset to get to me for over a month cause it's been stuck at one facility. I've had to talk to multiple agents just for them to do nothing to help, or ignore my message than get in conqct with a new agent. Even though I'm in the right for a refund, because I've never been so frustrated in getting a single package.

I have been trying to get a refund for a couple of months now!!!!! They said they would give me a refund I still have not received one and I have sent so many emails. I use to spend a lot of money with bungie on donations and all kinds of stuff!!!! I will no longer spend a cent with this company!!!! They have to be the worst company I have ever had to deal with.

Congrats on getting somewhere with this it looks like to get there attention I need a post a big enough response to get an email back. It's stupid to think people can't use their email but bungie customer support is an exception.

My order on july 4th still hasn't arrived. Sent email, no response yet.

same. still havnt received my order

I'm in the same boat actually. Saw this post as I came to post my own, because I have absolutely no idea what to do. Its been a month since I placed my order and I've received no support for my issues even though I've sent multiple emails. Have never had a single issue with the Bungie Store until now.

Why would they want to do that

I have been sending Bungie private messages everyday with the same content. Feel free to use this strategy too. https://www.facebook.com/brad.rice2/posts/10153782325742651?pnref=story Like, share, comment. Somehow we have to get their attention as I haven't managed to get a reply from them. Just a word of warning. I will send this message every day until I get a response. Thank you. This is a message to confirm that you have seen my post. The reasoning for this is for the desperation of the situation. This message is in regards to not being able to connect to another person on the same network. How hard can it be to use a GIT repository in order to rollback your networking code? "This is a repost since there has been no communication to the community regarding this issue in over 2 and a half months. It looks increasingly likely that we won't get any action for a quarter of a year, and potentially ever. This issue has made myself and my partner stop playing the game. If Bungie wants to keep customers like ourselves happy then either communicate about the issues or rollback to a previous version of the network engine. I would dearly love to continue to dump my money into this game if it worked. Other titles such as Titanfall don't have these issues, so why should I play Destiny when there are other games that work as designed? My faith is waning, I am becoming jaded with Destiny, please prove me wrong. Git repositories exist for a reason. Code should be separated into their functions, i.e. Network, character, weapons, armour etc. Just rollback the network component when you know there is an issue affecting playability for people. All you need to do is check your data to see who is no longer playing. So my Fianceé and myself have loved Destiny and have become addicted to it, however since the announcement of RISE OF IRON we are unable to join each others fireteam, we have resorted to usual power cycling, troubleshooting and heck even reinstalling the games on both consoles. Now I am a mathematician not a network engineer but having two xBox Ones next to each other located on the same network and unable to join each other in an activity for several weeks in a row doesn't seem right. I understand the way you guys have set up the way we communicate within the world of destiny to be something unique but instances like this should've been accounted for, especially for PvP (don't get me started about the lag in the crucible which allows so many people to have an instant edge against others... not BIASED at all! -sarcasm if you couldn't tell-). Now to have this seemingly trivial issue of two Xbox Ones on the same network playing a game we paid double for in order to play together, not come to fruition has turned us away from the game. Suggestion to Bungie would be to fix this issue, inform the community of expected time frame or at least give transparency to what is occurring, no matter how embarrassing the cause is, and to give myself and my partner a free pre ordered copy of RISE OF IRON for our troubles, and heck everyone that is having this issue as it seems ridiculous that the only way people can play the game is through others, and not all of us can interact with certain people, alas making your coding/infrastructure/game incomplete and unreliable as a product. A big thank you to whoever actually reads this post, but a bigger thank you to whomever it is that acts upon this post. The way this post is handled will ultimately determine if my partner and myself will play and spend money on not only destiny but anything that is produced by Bungie in the future, so Bungie your name as a developer is on the line here. Just as a side note, I do believe that my writing within this post fulfils the code of conduct and so shouldn't be censored. This post is a part of my own intellectual property and any censorship will be regarded as suppression of speech which all people have a right for."

Report them to the BBB.

Bump. I've been emailing them about my order placed in July and still no answer after regular emails asking where my order is. It's, to put it fairly, a complete -blam!-ing joke now. Bungie doesn't give a shit about us customers once they have our money and they deserve to have a case raised against them in a court of law.

They f'ed up my order, despite telling me it was fixed, then ignored my emails of complaint that they messed up. Their customer service is non-existent.

They would have to actually see the post to respond to it...

Bump