BUNGIE, please provide us the community with some feedback and an ETA. As a Leader with a Fortune 50 company this would be unacceptable customer service and just cause for accountability in which I hope there is some. Any normal company would require proper follow up and a sense of urgency in which you are currently failing at. We "Your Employer" deserve better customer service regarding these errors and if your staff is not capable of fixing them then I would look at your hiring methods or subcontracting someone who can. We only ask that we get the proper service we are "All" paying for.
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