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6/24/2016 1:37:02 PM
3
Destiny won't start - Xbox preview program
Hi Bungie,
It seems as if with the newest update the Xbox One preview program, Destiny (the base game) was removed from the Xbox store, now only downloadable as a "free trial" or as part of a bundle with the Taken King Legendary Edition/Digital Collectors Edition. As a result, my version of Destiny seems to be reading only as a free trial, although I own Destiny, the expansion pass, and the Taken King expansion.
I promptly though, "Hey, maybe it's a good idea to uninstall and redownload." NOPE. I didn't learn the base game was only part of a "bundle only" or "free trial" now until after I uninstalled. I never bought the Taken King Legendary Edition, so my only option is to redownload as a trial. I would happily provide any evidence needed that I have purchased each of the things mentioned.
Also, if it helps, the xbox was spitting error code 0x803f8001.
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1 ReplyIf you originally purchased a digital version of the base game, try clearing your system cache ( https://www.bungie.net/en/Help/Article/12539 ) and then restore licenses ( https://www.bungie.net/en/Help/Article/12181 ). Make sure you are signed in with the gamertag that made the original purchase if you have multiple accounts. If you do not see the option to get the base game again, you need to contact Xbox support. They are the retailer for digital purchases, and they manage gamertags and their purchase history. Have them verify your digital purchase of the base game shows under your account, and then ask what you need to download from the games store to license your stuff.
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Edited by TMIBLIVES: 6/24/2016 5:18:01 PMI.know Xbox Support is aware there is an issue with the preview program and some games. I spent most of the morning chatting and talking on the phone. They told me they were on it..but it seems out of the 2 Xbox ones I own I can only down load the trial version (xbox support had me delete it after it said I didnt own in on my account and my wifes account) only one can access the game and dlc. (I never deleted the game off my Xbox)
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Edited by Lugardis: 6/24/2016 1:41:01 PMSame problem. I think bungie won't help you with this, but Microsoft will solve this problem. There's always problems with different games when you get an update as a preview member. Edit. Just stand by and play something else. Microsoft will solve this problem soon.
