On Metacritic, which would you trust more? If a game had high reviewer scores but low user scores? Or if a game had low reviewer scores but high user scores? ^^
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That's tough. Professional reviewers have a chance to be biased due to sponsorships. Users can be biased just because they don't have all the info or they are fanboys who refuse to acknowledge problems. With a grain of salt, I'd be more likely to trust User scores, but I'd read the reviews to judge whether the users were actually informed or not.