A lot of people have not been using shotguns on PVE since the TTK expansion was deployed. In my opinion the cause of this problem is because Swords are way too strong! A simple solution would be to nerf the damage and ammo of the swords so people would have more options and not just rely on a melee heavy weapon!
Thumbs up if you agree!
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I do think Swords over power through enemies pretty well. But you can get caught in the crossfire real easily though.