I'm not really trying to defend Bungie. It's just clear they've struggled with this game before and after release. I don't think it's a matter if they don't want to make it better, but rather a matter of they can't. They either don't have the manpower or the know how to make an fpsmmorpg thingy. They should have hired someone in or partnered with another company that knows how to make a game like this.
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Step 1) no matter how "bad" you think the story is, [b][i]don't scrap it less than a year before release.[/i][/b] a "bad" story is better than no story.
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Always have a back up plan. Don't let it resort to going into the computer to figure it out I know when i hit the computer, i check my emails, EBay and Facebook. Be lucky if i continue on with my game after that.