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#feedback

11/30/2015 4:42:01 PM
6

Customer Service is Failing because Forums are split and toxic to players

This is a fed off of other threads complaining about the state of the #Feedback Forum. I've been in some form of Customer Service for over 20 years and a key component of being able to service customers correctly is failing. That is being able to hear what your customer is saying and having those thoughts be organized and categorized correctly. You may think there just not listening, I wonder how they can listen correctly with all the non-feedback posts that fill up here. There are many people here looking to provide feedback on the game they are still playing. However this section of the forums that is supposed to be for Feedback to make the game better is littered with complaints about Bungie and Activision. Many from people who are not currently playing. Some who have not played in almost a year and have not payed into TTK at all. While many will argue that they still have a voice here (and I'm not saying they don't, I just question why they're still here) I do not feel that it should be mixed in with current game feedback. If you look at the list of Defined Feedback section in [url=https://www.bungie.net/en/Forum/Categories]The forum Categories list[/url] it's all related to the [b]current[/b] state of the game. There should be something there akin to feedback about the Developer and/or Distributor. Somewhere to place all the complaints and thoughts about Bungievision so they're not pushing real game feedback down the list. Maybe even change this one to #GameFeedback or something to differentiate. Make this section relevant to the game again. This way those of us who still care about the game have the option of filtering out the hate without having to mute them all. I personally only mute/report offensive posts, not people voicing their opinion. I'd rather debate with someone i don't agree with then mute them. All I'm looking to do here is allow for real and current game feedback to be the priority for this section of the Forums. Anything else should be separate.

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