I am in PR, crisis and executive management but that need not be the qualification. A first year student would know better. In fact, [u]any credible customer service specialist[/u] would know better and [u]throughout this thread capable business and service people[/u] at all levels have addressed both how egregious the mistake is and what the normal outcome would be (ie termination with cause). You want him to be cheeky? Then he can try film or comedy. No one and I mean that - [u]no one professional agrees[/u] with your assessment and hasn't - in the history or relations or service. Don't assume that just because someone has a public job at a significant corporation, that they are competent or professional. I have seen $5 million/yr execs screw up freshmen issues (then costing billions) and I have seen $30k service reps make calls that earn nationally renown. Deej is not only a disaster, he is one of the worst voices in PR today and I have given speeches citing his blunders to the laughter of now thousands attending.