That's like saying Coca-Cola has the right to change their ingredients and when the customer complains they can insult them but the customer is at fault.
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You need to reread my post. I never said the customer/consumer was at fault. I said that people don't have a right to tell a company how to manage their product unless the product is defective/unusable.
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This game is defective. Defective by means of lag, booting people out of events, a defective reward system, a defective story, a defective consumer support system or better yet a zero customer support system and the list goes on on these pages.