Over one week ago I sent a letter to Bungie via email and a hard-copy via US Mail regarding my severe unhappiness and frustration with the release of their newest DLC expansion The Taken King. Since then I have only received an automated email response mentioning something about Halo 3 and how they "may not respond to every email." This is completely unsatisfactory and I will be notifying the BBB about this issue. I also want to share with everyone, including Bungie, why they have let down me and every frustrated fan (and customer) out there who have been long-time supporters, and also are the reason that Bungie is the company that they are today. The letter that was sent has been provided above.