I'm in the same boat, except that I bought the TTK stand alone version from the Xbox 360 store online. No Suros pack for me ... and no one's been able to help out with a solution (not Bungie, not Microsoft).
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Yep same and it's been a few weeks but I haven't heard back from them either. I'm about to go to the bank and say it's fraud since I haven't gotten my product for the money I've spent and haven't heard a word from them.