Well, firstly I was leveling my hunter and then I decided to create a new warlock, so I deleted my old one but, I didn't open the package that contains the class item, shader and emote. After creating the new one, and used spark of light to get to level 25 ASAP. When I got to the tower there was no package at the postmaster, but the exotic class item was in the kiosk and the emote was there too, but no signal for the class shader ! I use PS4 and I already did that license thingy If someone didn't understood the context please let me know so I can try to explain it better ! See you star side ! P.S.: Sorry for my english, I am portuguese Tl;dr : I bought 20€ add on and I deleted the character before picking the postmaster package, and now I can't access the warlock shader, but still have access to the rest via kiosk.... Some people are telling that they had the same issue !