I am having the same problem with my Suros emblem not working (says "requires Preorder Exclusive" when I did pre order). I tried all the steps laid out in the links below but nothing worked. Unfortunately I also tried uninstalling the suros Arsenal pack to try and reinstall it before looking at the forums, and now when I try to reinstall it says "Bundle Only". What do I do? Am I going to lose these rewards forever? Please help.
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Ditto above. Showing "Bundle Only". Fix does not work. Sort it out Bungie !!!
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Jackson - if you check the boards here you'll find that a lot of us have been in the same situation since Friday last (9/25) and so far all we've heard from Bungie is that they're aware of the problem and then the bogus advice above. Following the advice on those links means you'll stand a better than even chance of losing the Suros Arsenal Pack (lame as it was) behind the Bungie/Microsoft paywall. The new issue for me was losing about half of my legendary marks. I can't see the point of continuing to play the game if earned bonuses are so ephemeral...