So, "this is the 3rd time i post in here with no answer". I've noticed a similar thing spreading all over the electronic media: Customer/User, do you have a problem? Discuss it *with the community*, not the service/product provider. Example: IMDb. Can't contact anyone human directly. Way of the Future... At least Sony I can call, but they said this thing is not in their hands but in Activision's. Whose "Customer Service" just re-directs you to Bungie...
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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