No, technically they did not invoke any part of their contract with you.
Each game by itself does not ever mention end game activities. Only patrol, crucible, strikes, and raids. Nightfall, heroics, IB ect are never mentioned (what people are complaining about). They do say that end game content may be restricted if a player does not have the current expansion.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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