This is the most anti-consumer pseudo BS I've read. Thank God you only get posts like this on forums filled with fanatics.
There are consumer laws and guidelines put in place that ensure a consumer should get what was advertised. I personally don't know if what Bungie has done is legal in all countries, by taking content out of its product. It may be in the 'terms' but it isn't necessarily right or moral imo.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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