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9/16/2015 10:49:39 AM
1
Hey I completely understand your frustration. I can't even purchase the digital download edition on Xbox one, it says unavailable. I had planned on spending all day gaming with my buddy who've I've been playing with since day 1 of last year, and can't. Bungie's reply after speaking to a customer service agent is we are aware of the issue and are trying to fix it. That's it. No time frame, no apology, nothing. They just want are money.
English
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I find that must customer support agents are just robots and don't have a clue what is going on. Not their fault, they aren't trained well in my opinion. I couldn't even find the option to talk to an agent on their website in a quick search, so I haven't asked them about a refund yet.
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I went to Microsoft Xbox page. www.Xbox.com then clicked support and all the way at the bottom is a sign contact us. I chose to chat with an agent instead of waiting for a call back from an agent. The wait time is way shorter. Try that, hope it helps! :)
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You said you talked to a bungie customer service agent. I did talk to someone from Xbox, they said to talk to someone from bungie =/
