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Edited by BNGHelp5: 10/12/2015 9:19:06 PM
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[BUNGIE] Destiny: The Taken King Vital Information (UPDATED)

Hello! This post is dedicated to keeping you up-to-date on information regarding Destiny: The Taken King. This includes purchasing, any issues that may arise, and links to new Help articles. Stay tuned to this post for updates and new information. [u][b]9/15 NOTES:[/b] [/u] • Xbox 360 players: If you purchased any digital version of Destiny: The Taken King and are encountering issues launching it, please perform the following steps: -[url=https://www.bungie.net/en/Help/Article/12539]Clear your console cache[/url] -[url=https://www.bungie.net/en/Help/Article/12181]Restore the licenses on your console[/url] -Launch the application purchased via Xbox Marketplace (Xbox Dashboard -> Games -> My Games -> Launch) -Once all eligible offers have finished installing, relaunch Destiny [b]We reached a working resolution with Microsoft for this Xbox 360 issue. Any Xbox 360 players who experience error code 80070057 after purchasing Destiny: The Taken King, please contact Xbox support for the best resolution.[/b] • Xbox 360 players who wish to purchase Destiny: The Taken King ($40 USD) can do so via the in-game prompt on the Director. This upgrade will not be available on the Xbox Marketplace, only the Legendary Edition and the full Collector's Edition. • Some users are reporting that the Golden Chest count was reset on their Moments of Triumph at 2am PDT. We are actively investigating. • We are aware of an issue that Crucible rank package display as "Vanguard". These are, in fact, Crucible packages and will give Crucible rewards. •The Suros Arsenal weapons and Vanguard Weapon Pack Items can be found at the Vanguard Quartermaster, located in the Tower Hangar. • The Digital Collector's Edition Upgrade ($20) may not be available for purchase at this time. We are aware of this issue and are actively investigating. [b] 9/16 UPDATE - This offer should now be available to all eligible players in all eligible regions. If you are unable to see this offer, please ensure your account meets all the pertinent requirements[/b] [u] [b]9/16 NOTES[/b][/u] • Xbox One players, who have purchased Destiny: The Taken King Collector's Edition, may need to manually install individual parts of the Collector's Edition bundle to receive in-game items. This can be done by performing the following steps: - From the Xbox Dashboard, highlight the Destiny application - Press the Menu button on your controller - Select "Manage Game" - Verify all eligible downloads are installed (uninstalled items will be noted on the right-hand side) • The Digital Collector's Edition Upgrade is not available for the Xbox 360. Players who wish to obtain items from the Digital Collector's Edition will need to purchase the Digital Collector's Edition. • Player's current Legendary Marks are not being updated on the Bungie.net. We aware of this issue and are actively investigating [u][b]9/17 NOTES[/b][/u] • If you've purchased Destiny: The Taken King and discover that any part of your purchase contents are not in-game, you may need to [url=https://www.bungie.net/en/Help/Article/13507]manually install a portion of the download[/url] • We're aware of an issue where players may experience a Destiny application crash/freeze when multiple status effects are active. We're actively investigating this matter. If you experience game crashes/freezes when multiple status effects are applied to your character, a known work around is equipping different pieces of gear. • We have identified the issue with Golden Chests count for the Moments of Triumph requirements and are working on a fix. We will have more information in the near future. [b]Update 9/24: Hotfix 2.0.0.4 addressed an issue in which the Golden Chest node completions disappeared after the releae of The taken King.[/b] • Information on Legendary Marks can now be found on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13304]The Taken King Guided Support page[/url] or the following [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13588]Help article[/url]. [b][u]9/18 NOTES[/u][/b] •We are currently investigating reports of eligible players are not receiving all Destiny: The Taken King Collector's Edition items. • We are aware of reports that some eligible players are not seeing their VIP Quest "Veteran's Tour". We are currently investigating. For general questions regarding access to the VIP rewards/Quest, please visit [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13568]this guided support page[/url]. [b][u]9/24 NOTES[/u][/b] • We have fixed an issue with Year 1 Moments of Triumphs in which the Golden Chest node completions were disappearing after the Destiny: The Taken King release. • We have fixed an issue where players who reached Level 40 before turning in the Reach Level 30 objective did not properly receive the Level 40 quest. [u][b]9/25 NOTES[/b][/u] • All available information on Armsday can be found with [url=https://www.bungie.net/en/Help/Article/13613]this FAQ[/url]. • Hot Fix 2.0.0.4 addresses some of the issues seen with the launch of Destiny: The Taken King. You can read the Hot Fix notes on [url=https://www.bungie.net/en/Help/Article/13562]this Help article[/url]. • We are investigating some Xbox 360 players reporting that they have not received their Spark of Light after purchasing Destiny: The Taken King. [u][b]9/26 NOTES[/b][/u] • There have been reports of players losing access to their SUROS Arsenal content. We are actively investigating this matter. In the meantime, please ensure that all Destiny content is installed with [url=https://www.bungie.net/en/Help/Article/13507] this Help article[/url]. Additionally, you may be required to [url=https://www.bungie.net/en/Help/Article/12181]restore the licenses on your console[/url]. [b][UPDATE 9/28][/b] [u][b]9/27 NOTES[/b][/u] • Bungie is aware of reports that players are experiencing Audio issues when playing various modes in Destiny, and currently investigating. • There have been reports of players losing access to their Suros Emblem, Shader, and Weapons. Bungie is aware and currently investigating this matter. [b][UPDATE 9/28][/b] [u][b]9/28 NOTES[/b][/u] • Issues impacting the Hakke/Suros Arsenal Packs have been resolved. Installation of the Suros Arsenal Pack or Hakke Weapons Pack may be required: https://www.bungie.net/en/Help/Article/13507 [u][b]9/29 NOTES[/b][/u] • The Nightfall reward “Radiant Light” has been retired. In its place, Vanguard Streaks can be earned by players in strike playlists for a chance at more rewards. For more information, follow this [url=https://www.bungie.net/7_Vanguard-Streaks/en/Help/Article/13629]Help article[/url]. • It is possible to lose Armsday Orders when attempting to redeem them from the character inventory screen. We stress that players only redeem Armsday orders within the Gunsmith's turn-in order window. We will continue to investigate this issue. [b][u]10/1 Notes[/u][/b] • Favorites on Bungie.net have been disabled. We are currently investigating this, and will update when this feature is available once more. UPDATE: Favorites have been turned back on. We will continue to monitor this feature to ensure it is functioning properly. [b][u]10/12 Notes[/b][/u] • We are aware that players are unable to activate their fully charged Agonarch Rune, and are currently investigating.
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  • Does anybody's suros arsenal code doesn't work??? It keeps giving me a message that the code doesn't work? Any help will be appreciated! Thanks

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  • No nightfall?

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  • Still just ignoring the issue! I paid for something & almost 24 hours later I still can't play!!! How & when is this issue going to fixed!???!?!?!?!?!??!?!!??!??!?!??!?!??!?!!?!?!?!

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  • Edited by GunsMaster18: 9/16/2015 3:30:06 AM
    Where do I go to get my preordered weapons?

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    • I have 2 Xbox live accounts I use to play Destiny on, 1 of them I use for myself and the other my father uses to play with me, now I purchased Destiny on Xbox 360 on my account along with the expansion pass and I transferred my licenses to the other console so my father can log onto Destiny and play, he has been able to play Destiny and access all the first two DLC's without a problem and so have I, we have been able to play together until I bought the new Taken King on his console. I was able to play it on my Gamertag but when I logged onto his to try and access it the game says I have to buy it, why can he access Destiny and first two DLCs and play on it but he can't access the new Taken King. Is it because you have to buy it from the game itself this time and he has no rights to play it? Please reply.

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      • I just want to know when I can play what I paid for!!!!!!!!!!

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        • What about my emblem for my other characters?

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        • physical collectors edition has a bashed up corner like really 112$ canadian and i get a damaged box come on. otherwise totally happy. except for that suros weapon pack that was bs.

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        • Edited by x0xandrux0x: 9/16/2015 4:24:25 AM
          So I bought the legendary digital edition today. I can see all of the expansions fine, but when it tries to install just the vanilla game it just.. Won't. It got to about 7% after 5 or six hours. I tried to reinstall it fresh but now the installation just stops for no reason. Would love to play the game... But I can't. Any known fix for this? It's for Xbox one.

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        • Hello I just started the mission called paradox and I am at part were you are to kill the hydra, he became immune to every thing and there was no goblin at him and I killed myself and then he did not spawn at all.

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        • Fix the issue & tell us when we can play what we paid for! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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        • I can't buy the stand alone taken king since it says that its unavailable to purchase in the playstation store and I've been waiting to purchase this.

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        • I also had the emblem issue, please help me bungie !

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          • Can you guys fix the Xbox 360 problem like 5 hours ago... we've been more than patient... would be nice to play the DLC I spent $40 on...

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            • Mine was reset

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            • 2
              My golden Chest are gone :(

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              • what a load of shit bungie even with the exchange rate it should be no more than 53$au yet we are charged 69.95$au so try again. tell me why australians are being chrged more than anyone else on the planet?

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                • Edited by PaulFletes: 9/16/2015 4:19:01 AM
                  compre el dlc de takenking con esta cuenta y ya contaba con el sesson pass y el juego de manera digital todo. pero en la consola que compre taken king no puedo jugar con mi otra cuenta en la misma consola. de antemano muchas gracias por su tiempo en espera de su pronta respuesta.

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                • I bought the digital collectors edition for $79.99 and I did NOT receive a sparrow that can flip or do tricks. So with that being said i would like either the sparrow that I never got or I would want a total refund. Please respond with good news. I have also re downloaded everything twice...

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                • Edited by Pjure: 9/16/2015 4:34:19 AM
                  Xbox One. TTK download did not start. Microsoft were clueless. Went to Games/Apps, Destiny, hit menu button on controller, voila, TTK was there waiting to be initiated. Maybe that will help some people. Was downloaded in seconds. But that Vanguard arsenal is very low key... Unless there are hidden perks.

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                • I bought the 360 Legendary edition( Physical) and the $20 upgrade is not showing up. am i eligible for this upgrade or is it just not showing up for others?

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                  • [quote]Hello! This post is dedicated to keeping you up-to-date on information regarding Destiny: The Taken King. This includes purchasing, any issues that may arise, and links to new Help articles. Stay tuned to this post for updates and new information. [u][b]9/15 Notes:[/b] [/u] • Xbox 360 players: If you purchased any digital version of Destiny: The Taken King and are encountering issues launching it, please perform the following steps: -[url=https://www.bungie.net/en/Help/Article/12539]Clear your console cache[/url] -[url=https://www.bungie.net/en/Help/Article/12181]Restore the licenses on your console[/url] -Launch the application purchased via Xbox Marketplace (Xbox Dashboard -> Games -> My Games -> Launch) -Once all eligible offers have finished installing, relaunch Destiny [b]We are actively working with Microsoft to resolve this Xbox 360 issue. We believe we may have found the issue that was causing Xbox 360 players to experience error code 80070057. We will update as soon as the fix goes live.[/b] • Xbox 360 players who wish to purchase Destiny: The Taken King ($40 USD) can do so via the in-game prompt on the Director. This upgrade will not be available on the Xbox Marketplace, only the Legendary Edition and the full Collector's Edition. • Some users are reporting that the Golden Chest count was reset on their Moments of Triumph at 2am PDT. We are actively investigating. • We are aware of an issue that Crucible rank package display as "Vanguard". These are, in fact, Crucible packages and will give Crucible rewards. •The Suros Arsenal weapons and Vanguard Weapon Pack Items can be found at the Vanguard Quartermaster, located in the Tower Hangar. • The Digital Collector's Edition Upgrade ($20) may not be available for purchase at this time. We are aware of this issue and are actively investigating.[/quote] The 20 dollar upgrade on psn should now be available for u.s. users as i just bought it and i live in wisconsin ]

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                  • Edited by Drengr: 9/16/2015 3:28:17 AM
                    Disc is unreadable, "Problem reading game content" error Followed by "Disc is unreadable" Digital Collectors Edition on 360.. played all last night into this morning before i got this error. Tried clearing cache multiple times, Downloaded Destiny to a Flash drive. Re-downloaded all updates, etc etc. I've re-downloaded Destiny 3 times today with the 2.0 update. Tried clearing System updates. Nothing.. Any ideas? Everything else on my HDD works fine.

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                    • I am on 360 and can't find and purchase standalone collector edition items for $20

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                      • [quote]Xbox 360 players who wish to purchase Destiny: The Taken King ($40 USD) can do so via the in-game prompt on the Director. This upgrade will not be available on the Xbox Marketplace, only the Legendary Edition and the full Collector's Edition.[/quote] It was available in the XBox marketplace on September 8th when I purchased it. Despite the transaction existing in my XBox live account I couldn't play TTK. I tried re-downloading the expansion. Still nothing. I tried a full re-install and you can't download the original game or the expansion now. No updates or anything? Why pre-order if you can't play it on release? XBox live support said that they can't do anything. They said it's on Bungie's end. So what do we do? I can't play at all right now.

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                        • Bungie, I bought the collectors edition. Today I opened package that gives you the emote, shader, class item for Titan but the package was on my Hunter so I open the Titan package on my Hunter and I only received the emote and shader. I checked everywhere and there was no class item given to my Titan. Can you please help me receive the item I paid for? Thank you.

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