Ok so I purchased Destiny Collector's Edition on PS4 a long time ago, and I tried redeeming the code for the digital content. I get the message, 'thank you, your code has been redeemed' but if I try to download the expansions or the expansion pass I still have to pay for them.
After sending an email twice to support@activision which is says to do on the code page and getting ignored both times, I spoke to Activision online chat customer service, who then told me to go to help.bungie.net
After going on Bungie, the only option for me if I have a problem with a collectors edition code is to use the Activision code support form. I filled this out about 10 times and I keep getting the same automatic email saying it's invalid which is clearly BS. I have tried lots of different photographsof my receipt and the code which were all perfectly clear and I eventually managed to get a scanned copy of my receipt and code which couldn't of been any clearer. Still get the same email.
So I have been speaking to Activision and they are sending me round in circles saying I need to speak to Bungie and I have absolutely had enough now, I think it is disgusting how I pay £80 for a game which should of cost £40 and nobody wants to help me. The way I see it, you guys have robbed £40 from me and nobody wants to help. PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!
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People are receptive to bomb and bullets in this world these days. The two things that speak universally. Talk to the supervisor of the supervisor of the supervisor.
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Edited by Anidien: 8/24/2015 1:52:21 PMI advise staying on top of Activision, as the code redemption page suggests. I also advise contacting Sony, if your code stated it was redeemed, to see if there is something on their end with your account. Unfortunately, if Activision is stating your code is invalid, there is nothing that can be done here in these forums.
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Have you tried to restore the licenses on your PS4? I had the same problem and after I restored everything I could download it.