The reviewer asked legitimate questions anyone with half a brain who is not a sniveling fanboy would ask. If Luke wasn't qualified he should have responded with a no comment instead of acting like all Destiny players are retards that will buy anything that's put in front of them (even though some clearly are).
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The reviewer was being an immature ass who obviously had no intention of solving anything and instead just wanted to start a shitstorm, which he succeeded in. Luke tried to change the topic and his discomfort in discussing the topic was clearly there.