I disagree. What they [i]should[/i] do and the community should organize is an "Ask the Community" day, just like the "Ask the Devs" day.
Only it would be all Bungie employees entering feedback threads and asking Community members questions on why they feel the way they do about any particular topic.
That would be how you stay in touch with your community..
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I suggested an Open House for this very thing months ago.
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They should have listened.
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As good of an idea as that is, shit would get core meltdown bad in a hurry. The crucibabies and nerf herders would bury all legitimate feedback before it was read. Then you have the dumb shits who just want to spew hate all over the place. It doesn't seem likely, bungie prefers to insulate themselves from us and smell their own farts and pat themselves on the back.
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I don't see an issue. Aren't the nerf posts the only ones they acknowledge and take care of anyway?
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They are, which is why we would be overlooked. There are just too many of them; give them a direct line to the dev team and we're white noise.
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This!