I believe that depends of the version of the mobile app or the mobile itself (Android, or wherever it's available).
I have no experience with it (due to being on web all the time), but a Mentor I talked with about this had the same issue. It showed as - (minus) next to the stat. I've sended Siffow a full report about that issue.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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