In general, I agree. Bungie's communications need to be better.
But I think it's necessary to keep in mind that Destiny is not merely a simple game residing on your console. A change to something like Vault space looks simple on the surface, but it's not nearly as simple as it appears.
Bungie keeps all your Destiny information on their servers. To keep the game playable, those servers have to respond very, very quickly to millions of console requests. As I understand it, they're using some sort of massive SQL database system on their servers (SQL databases can be challenging to make changes to.) Changing vault space means making adjustments to this massive mission-critical system; a very delicate thing. Then not only do they have to update and roll out changes to this database system while making sure nothing gets lost, they have to update the game itself on 4 consoles, companion apps on multiple platforms, and their web site.
This is far, far more complicated than your $1.99 phone app.
I've seen a video where a Bungie rep said they're working on increasing the vault space. Just keep in mind that what they're doing is not as easy as it looks from the outside.
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