To my knowledge redeem codes can only be used through the b.net website on a PC. There are a few functions such as creating a clan, making a group etc that can't be performed on the companion app.
Your best bet would be to log on through a PC if you can get access to one and you'll be able to redeem it through there without a problem.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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