Hey i knw that. I've always played solo, in ALL of my games.
Bungie says there are what, 23 million characters from 13 million players? (something to this effect I think I read in one of the year end thingys).
And its not exactly cash strapped - the game was not a publicly funded one and is with rather overwhelming sales. Quality servers/infra should not be an issue, if it means to make this a long term game.
So among all the players logged on, and all the infrastructure it has, it is difficult to modify their matchmaking?
I think it must know of the issues. But the game is only few months old. And there are too many things to deal with. And so, what seems important to you or me might appear a very low priority (or non existent) concern to Bungie.
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