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Edited by Underskruvarna:
12/17/2014 9:04:46 PM
18
Major tower vault and character inventory storage/data loss issue. Bungie, please update with new info!
[b]I've rewritten the original post to better summarize the current standing of the issue and include more detailed information. The old original post has been moved to a reply to the main post and marked accordingly the as original.[/b]
There has been a long running issue that Bungie has acknowledged in the above tweet over a month and a half ago. The issue is that we have not heard anything about the issue since then, and it's still a common occurrence with no solution.
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[b]THE MAIN ISSUE:[/b] Storing items in the tower vault may get them deleted at random. This applies to any items in the vault.
[b]POSSIBLE RELATED ISSUE:[/b] Items being carried by player characters going missing at random. This also applies to any items held by the player in their inventory.
[b]POSSIBLE RELATED ISSUE:[/b] Player characters being entirely deleted when logging out and back in. There may also be a few other ways that this can occur. The end result is entire characters being removed from the player account. This includes the entire character inventory as well when this happens.
[b]SOLUTION:[/b] ???
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The most we have heard about the problem is that Bungie is aware of it and working to improve character data tracking. No solution has been found and [u]the problem has not been fixed[/u].
My attempt over the last month and a half at this point. Has been to try to get any information regarding the issue as possible. However getting a response from any of the support staff has been nearly impossible. In my entire month and a half of sending messages to support both on these forums and through Twitter, I have received a total of ONE actual response with very vague information.
[quote]"Thank you for being passionate about this issue. Although we are actively investigating, currently, we have no additional information to share regarding character data loss. Once we have 100% info we will definitely update our players." - BNGHelp0[/quote]
This response does not contain any new information and if you actively search for occurrences of this issue. You will find that they have been being reported since early November. You can still find at least one daily occurrence of this issue searching these forums or Reddit/r/DestinyTheGame as well as a few other forums.
These are just SOME of the older reported cases. Maybe the support team can read through these and gather some information to determine a solution.
http://www.reddit.com/r/DestinyTheGame/comments/2l18cb/i_just_lost_every_item_in_my_vault/
http://www.reddit.com/r/DestinyTheGame/comments/2k3kmh/anyone_else_had_weapons_disappear_from_their_vault/
http://www.reddit.com/r/DestinyTheGame/comments/2lefqp/lost_everything_in_vault/
http://www.reddit.com/r/DestinyTheGame/comments/2jzeox/missing_vault_items/
http://www.reddit.com/r/DestinyTheGame/comments/2kbd5i/did_bungie_delete_your_guns_or_gear_are_you/
http://www.reddit.com/r/DestinyTheGame/comments/2l00o4/all_items_stored_in_my_vault_disappeared/
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2 Replies[b]THIS IS THE OLD ORIGINAL POST. INFORMATION HERE IS STILL RELEVANT BUT PLEASE READ UPDATED ORIGINAL POST.[/b] Okay, so Bungie posted this issue over a month ago and mentioned they were looking into it. https://twitter.com/BungieHelp/status/528985722993520640 I knew about the issue, but didn't know how wide spread it was until I started seeing reports of it on these forums as well as on Reddit. Once I learned how big of an issue it actually was, I stopped playing intending to wait for a fix. I figured there was no sense in risking my time to be wiped out by a bug at random, so I could better use my time elsewhere until an update about the issue came around. Here's the problem... It's been over a month with NO UPDATE on the issue, and I still see reports of it happening. I have tried contacting @Bungie and @BungieHelp on Twitter multiple times over the last month with no responses. I have also tried contacting @DeeJ_BNG on Twitter as well, with yet again no response. I have yet to buy the DLC, at this point because of how long it has taken to get a single support response. A simple "yes" or "no" in terms of if the issue has been fixed yet, or even an updated "we're still aware of the issue and still looking for a fix" would not be THAT much to ask for in terms of a reply to my attempts at contact. Does Bungie even have such a thing as customer support? I thought DeeJ was suppose to be a community manager, isn't it his job to answer questions such as this? If not him, then isn't BungieHelp support supposed to respond to these types of questions? I have not personally lost any items yet that I am aware of, but I have simply just been trying to ask SOMEONE at Bungie, anyone at this point. If this issue has been fixed, is still being looked into, or what. I don't care who at Bungie responds at this point, but the fact I can't get a response is sickening in terms of their level of support. AKA None What-so-ever. So throw me a bone here Bungie, someone answer me, it's a simple question, I can't believe giving a response to the progress on the issue is so hard. I know you can't restore lost items, and I'm not asking for that. I'm asking for a simple update to the overall issue, that's it. EDIT: Edited title in hopes to get a response...
