Dear Bungie: I have gone through all of the steps you suggested. I have talked with my ISP. I have had direct help from a Microsoft employee to work with my Xbox 360. You still keep disconnecting me. I wanted to level up in the IB Tournament. I wanted to do the Raid. I wanted to do the Crucible, and be able to finish the Daily Heroic events. Unfortunately, you didn't want me to do any of these. You kept disconnecting me with an array of animals of which a zoo would be envious. What is going on? When will it be fixed? How will you compensate me for my hours wasted trying to play a broken game and getting disconnected so I couldn't level up my characters? Most importantly, how will I be able to play the expansion pack (I've already purchased) if I can't even play the core game? Sincerely, One pissed off customer that hasn't been able to stay connected since the latest update. P.S. Thanks for scamming me out of $100 on something that doesn't work.