I had two emotes that were purchased, neither show up in my list, restarted etc. Still not there. I did get them through my inventory after received, but nothing equipabble at this point.
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Hi. Thanks for your report. You can contact us through our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13681]Eververse Missing Item contact form[/url] and we'll be able to look more into this issue. You need to make sure that you are signed into Bungie.net when filling out the form.
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Did you open the packages from your consumables tab?