I don't think it's easy comparing a 30k dollar car transaction with a 60 dollar video game transaction. If you go to a restaurant and receive bad service, some might write a post about it, some might simply never return. Some may return to try it again when new management takes over. Only an insane person would flood their page with bad reviews daily for years and years. Telling them their menu isn't good and what direction they want the business to take with the menu and succession plans, etc. It makes more sense for a game. All in all, this is entertainment. The only relevant comparison is with other entertainment industries. Aka music, and maybe television shows. It's not about the product but the entertainment it provides. It's highly opinionated. Not agreed upon by everyone. What i like, you might not, and so on