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9/20/2015 12:54:48 PM
1
We got a winner.
I worked in customer service for a long time. I had to respond to BBB and other complaints from similar avenues. Ppl complain over everything. EVERYTHING. No one is ever happy. The complain over the smallest of things that has zero consequence on an outcome. It's incredible. I literally lost my faith in humanity working in that field. I hate ppl. When I read this post I just shook my head. This society is entitled, sensitive, and opportunistic. A dangerous blend. Companies and corporations are what they are because of us. Because we sue for this complain about that. They made red tape for protection and now they have built walls around them. And we sit and say they have too much power over us. Well look in the mirror. It's sad. We are a poison. And while I don't mean everyone the majority is. And after reading this you're right man. We need to gains some damn perspective.
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Edited by DC_Rich: 9/21/2015 4:08:25 AMI'm not complaining about nothing here. Is there anyone here, regardless of any sort of agreement, that would say that what they did is 100% fair and just? If you find what they did to be morally right, then explain how. Also, I worked in customer service for about 8 years in the past, so I know that side of things. I too understand how people can be ridiculous. However, unless the customer is actually wrong, the customer is right, and you should accommodate. Either that, or you lose customers, plain and simple. I treated all my customers with the respect and dignity they deserved, and it kept the businesses I worked with afloat. Not only do businesses need protection, but so do customers. We are given that protection through laws and acts, all of which people only got by complaining and fighting for. Also, due to how I treated my customers, not once did I ever have to deal with a BBB complaint. You treat your customers right, and you generally don't hear about it. Treat them wrong, and you will hear more.
