My reply to you? Final Fantasy A Realm Reborn. Wherein gamers bombed Square Enix's game as the trash it was and they were forced to go back and redesign the thing from the ground up and humble down for the biggest apology of their careers. And now the gamers are happy as peach pie again and gladly paying 15 a month for the content of the game. Public opinion is god, sir, it does force companies to recant their greedy policies, lest they be on every gaming aggregator site dealing with an eventual plummet of consumer confidence and an investment crisis. No company likes to deal with being a high risk investment, EA is also a perfect example of this.
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But that FF-type situation that you've referenced doesn't actually apply here. This game isn't/wasn't THAT broken, I've been playing it since launch like many others. They've been listening to the chorus since launch, with resulting changes that have nerfed/buffed/and nerfed again entire weapon classes alongside changes to specific weapons. They made one big mistake when they rushed TDB to market and were summarily throttled by their fanbase over the lackluster raid and lack of content. They listened, and came up with patches AND a dlc that made major changes based on our feedback. Very few have even played TTK yet, but are lashing out as if bungie has already failed them once again. The real problem is that sense of entitlement that leaves so many on here feeling let down because of their preconceived notions of fairness. Let's just agree to disagree here, neither of us are going to win the internet today. (And you know how the old meme goes.....)